Free website migration for Managed Hosting Packages worth £98

Premium Support

Premium support plans

For greater peace of mind

For most businesses our standard free support is more than enough, however for those that want the extra peace of mind for 247 support our premium support will cover you.

Our premium support plan also includes support for us to directly communicate with your own hosting company or IT department.

Simple premium support

Choose your plan

Free Support

Included for all sites
£ 0 Per year
  • Monday to Friday 9am to 5pm
  • 10 hour response time
  • Helpdesk tickets only

Premium Support Plan 1

per website
£ 65 Per month
  • 24/7/365
  • 4 hour response time
  • Helpdesk tickets & Telephone support during office hours
  • Direct support with your own hosting company or IT department (upto 1 hour per month)


Most frequent questions and answers

We’ll be happy to field any questions or small tasks on your behalf using up to 1 hour of time per month.

For example.

  • Communicating directly with your IT department instead of through you.
  • Opening a support ticket with your hosting supplier.
  • Setting up a new email account on your suppliers hosting control panel.