Premium support plans
For greater peace of mind
For most businesses our standard free support is more than enough, however for those that want the extra peace of mind for 247 support our premium support will cover you.
Our premium support plan also includes support for us to directly communicate with your own hosting company or IT department.
Simple premium support
Choose your plan
Free SupportIncluded for all sites
Monday to Friday 9am to 5pm
10 hour response time
Helpdesk tickets only
Premium Support Plan 1per website
4 hour response time
Helpdesk tickets & Telephone support during office hours
Direct support with your own hosting company or IT department (upto 1 hour per month)
Most frequent questions and answers
We’ll be happy to field any questions or small tasks on your behalf using up to 1 hour of time per month.
- Communicating directly with your IT department instead of through you.
- Opening a support ticket with your hosting supplier.
- Setting up a new email account on your suppliers hosting control panel.