What exactly are you getting?
We sometimes get asked “what am I actually paying for?” — so here’s a plain-English look at every part of our service, and exactly why you need it.
Everything that quietly keeps your site online
Rather than write another long email each time someone asks, we’ve laid it all out here: what we do, why it matters, and what happens if it isn’t looked after.
Most of it runs silently in the background – which is exactly the point. You shouldn’t have to think about any of it.
4 - 10× more elsewhere
When you see everything that's included against what we charge, most people are genuinely surprised. Other companies often charge four to ten times more, often for a lesser service.
Six things we look after for you
Each one plays its part in keeping your website secure, fast and online. Here’s what they are – and why each matters.
Web hosting is simply where your website lives so it can be found on the internet.
What it covers
Web hosting is simply where your website lives so it can be found by users who are browsing the internet.
Every hosting environment needs managing to stay healthy, secure and fast.
What it covers
Good housekeeping prevents bloat, up-to-date PHP keeps the site secure and caching delivers your pages to visitors as fast as possible.
Keeping WordPress itself up to date – essentially three things.
What it covers
This doesn't cover your content or marketing - that's handled by web design and marketing companies.
Updates patch vulnerabilities so your site stays secure and doesn’t break, and often bring better performance, new features and bug fixes.
What it covers
No security can promise 100% protection, but without 24/7 cover your site will be compromised. It’s not a case of if, but when.
Websites are dynamic with many moving parts. If something breaks, we restore from a backup.
What it covers
We watch your website and everything in it, 24 hours a day, 7 days a week.
What it covers
Every website is checked every 10 minutes, around the clock.
No security can promise 100% protection, but without 24/7 cover your site will be compromised. It’s not a case of if, but when.
100% renewable energy
Officially green hosting, powered entirely by wind and solar
The internet uses an enormous amount of power. One website’s footprint is small, but it all adds up — and that adds up to real emissions.
~ 400 TWh
powering the internet each year
3.7%
of global emissions — like the airline industry
With our green hosting, your websites avoid contributing to climate change – at no extra cost to you.
Real people you can actually talk to
Support is free during business hours. No sifting through help pages or wondering whether you’re helping or hindering; just speak to an expert who’s easy to work with. Need priority or out-of-hours cover? Ask about our Premium Support Plans, or see what we do and don’t support.
~ 400 TWh
powering the internet each year
24 hour
Standard SLA so you're never left waiting