What we do and don't support

We are a web host, WordPress maintenance provider, domain name provider, email provider, our support includes.

We support any problems encountered while using our platform/control panel for your website.
Hosting availability
PHP configuration
Enabling the CDN and caching features.
DNS (If your domain is using our name servers)
Email (If using our email services)
Domain names (If your domain is registered and managed through us)
Maintenance of your website software (WordPress)
Website security
Website backups
Website logins (Existing users only)
Monitoring website availability
Migrating your website to us
Checking logs for errors
Investigation of a repeatable performance issue to rule out hosting or platform configuration as the cause.

Website Faults

If we encounter a fault while updating your website will rollback the site to the previous version. We will then provide the error information for you to pass to your web designer/developer to resolve and provide an update.
We may also disable the plugin at fault to get your site back online.
Bug fixing is the responsibility of the theme or plugin authors/developers. however we will help to find the error in the logs or debug file that can passed onto an author/developer to resolve,

These are tasks that are carried out by a web designer and or developers.

Contact your web designer to assist with these tasks.

Your website design, layout, text, imagery, features and functionality.
Editing any website custom code
Optimisation of your website to improve rankings in search engines.
Optimisation of your website performance (Beyond the tools available on our control panel for caching and optimisation)
License renewals for software.
Website access (new logins)
Performance bottlenecks in your site caused by code in your website
Bug fixing faults in code of your website
Investigation of faults that are not caused by the hosting platform.
Migrating your site away from us
Migrating your email away from us