Service upgrades, service retirements and no price increase until March 2024

All price increases have been deferred to March 2024

We are all aware of the impact on businesses due to inflationary pressures and energy costs.

The hosting industry as a whole and our suppliers are no exception and have faced significantly increased costs far above the level of inflation.

Over recent years and most recently this year we have experienced multiple price increases from all suppliers.

As a result, we are revising our pricing for the first time since 2019 for the majority of our current services.

However, we are deferring this increase to March 2024 to show appreciation for your continued loyalty and support.

Additionally, we are excited to announce that we will be rolling out upgrades and service changes in 2023 to further improve all hosting and management services.

We remain extraordinary value
On average we save our clients £600 a year compared to other popular providers of similar service and quality.

We continue to support your business with the best service and best value available on the market.

Thank you!

Drew Sayer
Director

Why services and pricing are changing

• The cost of the software we use to manage, monitor and maintain your sites has increased.
• The costs from key suppliers has increased twice in 2 years and several more in the last 3 months.
• The time is takes to update and maintain your site takes longer than it used to due to updates being more frequent (bug fixes and security updates)
• It is essential to retire a small number of legacy services which are currently provided at a loss.
• It is essential to retire legacy all services in place of superior current services.
• To upgrade clients on old plans to new improved plans.
• To ensure going forward all clients receive the same service for the same price.
• To continually invest to bring further improvements and features to your services.
• For ecommerce sites to be in line with new WooCommerce support policy
• For all sites to be in line with PHP supported versions

How this affects you

All clients

• Deferred price increase – All price adjustments have been deferred to March 2024.
• Email upgrade – All clients are now having their emails backed up included in their plans.
• Pay monthly – For the few clients that pay annually this will change to monthly on your next renewal date, but no increase in price until March 2024.
• Payment method – All clients require a payment method on their account. There are 16 clients remaining that have not yet done this. This is particularly important since all plans will be invoiced monthly.

Clients on current plans (65% of clients)

As a rule of thumb this is clients that joined us AFTER 2019

• Price change – All clients in this group on our current plans and will see an increase of either £0.62p, £0.75 or £1.25 per week (£2.50, £3.00 or £5pm respectively) to their pricing in March 2024.
• Upgrade – All clients on our Essential plan will have a staging server feature added to their plans.
• Upgrade – All clients on our Essential plan will have a performance and website speed features added to their plans.
• Upgrade – All clients on our Essential plan will have their mailbox quota double from 5GB to 10GB and email addresses limited to 3 (For the 4 clients with over 3 mailboxes they will be upgraded to the Business plan)

Skip to pricing table for current plans

Clients on legacy plans (35% of clients)

As a rule of thumb this is clients that joined us BEFORE 2019 (and haven’t been upgraded already)

• Price change – All clients in this group on legacy plans will be upgraded to newer plans. Around 90% of those will be upgraded to our Essential plan which is £25pm. Invoicing will start in March 2024.
• Upgrade – These clients will have a huge upgrade to their services (details at the bottom of this page) to bring them into line with our current plans that have been offered for the past 5 years.
• Upgrade – We’ll start the upgrade process in 2023 but will not charge any more for the plan until March 2024.
• Retirement – All legacy plans will be retired.

Skip to pricing table for legacy plans

There is a very small percentage of customers with excessively old sites that will not be able to upgrade due to the age of the software of the site. In these cases we will contact you directly to discuss.

Extra features now included in all upgraded plans

Clients on legacy plans upgraded to our new places will now benefit from;

• WordPress Core, Plugin andTheme updates (£1800 PA)
• Unlimited bandwidth (Fair use policy)
• 10GB mailboxes (Worth £150 PA)
• Email backup (Worth £150 PA)
• Reporting (For managed plans)
• CDN (Worth £240 PA)
• Web optimistation suite (Worth £50 PA)
• Web acceleration suite (Worth £240 PA)
• Website security (Worth £240 PA
• SSL (Worth £60PA)
• Offsite backup (Worth £200 PA)

Total Value of upgrades – £260 Per month

Price most customers will pay with Hive and Host £25 or £33 per month

You can also compare us to competitors that only provide a fraction of the services you need included in their costs.

Pricing Tables

Current plans – pricing deferred March 2024

Legacy plans – retirement/upgrades in 2023 with pricing deferred to March 2024

All older and legacy services will be retired and the majority of clients will be upgraded and billing will change to the current entry level plan £25pm.

We will retire old services and upgrade them during 2023. Changes to billing will not start until March 2024

For clients on Annual billing we will send a pro-rata invoice up to March 2024 at the time of your annual renenwal on your existing plan/costs and new billing will start on the new services in March 2024.